Accounts Receivable Analyst

Remote (United States)

Job Details

Department: Accounting

Reports To: Revenue Accounting Manager

Position Type: Full-Time

Compensation: $55,000 per year

About the Role

This Accounts Receivable Analyst role supports customer account management, collections, and day-to-day accounts receivable operations in a high-growth SaaS environment. The position plays an important role in maintaining healthy cash flow, supporting a Days Sales Outstanding target of 45 days, and ensuring customers receive timely, accurate support regarding their accounts.

The ideal candidate is detail-oriented, proactive, organized, analytical, and comfortable managing a steady volume of customer and internal requests. Strong communication skills and the ability to maintain accurate account records across multiple systems are important for success in this role.

What You’ll Do

• Serve as a primary point of contact for the accounts receivable inbox and phone line, providing prompt, same-day responses to customer inquiries.
• Conduct proactive and relationship-focused outreach to customers regarding account balances to support timely payment while maintaining positive customer relationships.
• Maintain complete, accurate, and well-organized account documentation and customer correspondence in NetSuite.
• Work directly with customers to research and resolve billing questions and maintain accurate, up-to-date account balances.
• Prepare recurring accounts receivable aging and collections reports to provide leadership with visibility into cash flow performance.
• Complete customer-requested forms, vendor registrations, and onboarding requirements to support smooth account setup.
• Collaborate with Customer Success, Sales, Billing, Legal, and other internal teams to resolve account-related matters efficiently.
• Help maintain accurate and current customer tax documentation to support compliance and reporting accuracy.
• Support month-end close activities, including account reconciliations and reserve analysis.
• Provide documentation and support for internal and external audits.
• Recommend process improvements that improve the customer experience and strengthen accounts receivable operations.
• Contribute to additional accounting projects as needed.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or a related field is preferred; equivalent relevant experience may also be considered.
• 1–2 years of experience in accounts receivable, collections, or general accounting.
• Strong verbal and written communication skills.
• High attention to detail, strong organizational skills, and a reliable approach to recurring responsibilities.
• Ability to learn new systems and tools quickly and adapt to changing processes.

Preferred Qualifications

• Understanding of general ledger concepts, including debits, credits, and reconciliations.
• Prior experience with accounts receivable or collections.
• Exposure to NetSuite.
• Experience working in a B2B or subscription-based SaaS billing environment.

Background Check

• Hiring is contingent upon successful completion of a criminal background check.

Travel

• Minimal travel is expected at this time.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Flexible Spending Account and Health Savings Account options.
• 401(k) retirement plan.
• Flexible paid time off.
• Fully remote workplace.
• Technology stipend.
• Opportunities for professional advancement.
• Additional employee benefits and perks.