Accounts Receivable Specialist

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: 2–4 years of professional Accounts Receivable experience

Core Areas: Invoicing, Cash Application, Collections, Account Reconciliation, Order-to-Cash, NetSuite, Multi-Currency Billing, Process Improvement

Compensation: $60,000 – $80,000 per year

Schedule: U.S. Eastern Time hours, with flexibility for occasional coverage outside standard business hours during peak periods

About the Role

This Accounts Receivable Specialist will own key components of the Order-to-Cash cycle, including high-volume invoicing, cash application, collections, account reconciliation, customer billing inquiries, and dispute resolution. The position is responsible for maintaining accurate customer accounts, supporting timely cash collection, and ensuring billing and payment records remain clean and audit-ready.

The role requires hands-on Accounts Receivable experience, strong Excel skills, and proficiency with NetSuite or a similar ERP platform. It also involves multi-entity and multi-currency billing, tax accuracy, month-end support, cross-functional coordination, and continuous improvement of AR processes. The successful candidate will work independently while partnering with Sales, Operations, Implementation, Finance, customers, and leadership on billing and collection matters.

What You'll Do

• Execute high-volume invoicing during regular operations, peak billing periods, and month-end close cycles while maintaining accuracy.
• Develop a strong working knowledge of business units, workflows, and billing processes to effectively address billing questions.
• Manage customer billing data by retrieving purchase order details, working within customer portals, and maintaining accurate records.
• Coordinate with Sales, Operations, and Implementation teams to ensure invoices are accurate and issued on time.
• Process credit memos, rebills, and customized billing requests with minimal oversight.
• Determine and apply VAT, state taxes, and applicable international tax requirements across multi-entity and multi-currency billing.

• Apply customer payments daily in NetSuite while maintaining complete and accurate transaction records.
• Identify unidentified payments, mismatches, and other anomalies and promptly escalate material issues to the Senior Manager.
• Maintain clean, audit-ready cash application records that support month-end reconciliation reviews.
• Own reconciliation accuracy and ensure customer accounts remain clean and free of unresolved discrepancies.

• Manage the Accounts Receivable inbox each day by monitoring, prioritizing, and resolving customer billing inquiries promptly and professionally.
• Conduct proactive collections outreach for past-due and near-due invoices, provide required documentation, and work toward established collection targets.
• Issue customer statements, research billing questions, verify billing accuracy weekly, and follow up on discrepancies.
• Independently troubleshoot account reconciliations and billing issues, escalating matters to leadership when necessary.
• Lead complex billing dispute resolution in partnership with Sales, Operations, and Finance while maintaining professional customer relationships.
• Maintain organized customer files and supporting documentation for audits and escalate sensitive or complex accounts to the Senior Manager when appropriate.
• Support month-end close and annual audit activities by providing accurate and timely documentation.

• Maintain and improve standard operating procedures for Accounts Receivable processes, identifying opportunities to streamline workflows and reduce manual effort.
• Create and maintain shared customer account notes covering payment patterns, billing preferences, and account-specific considerations.
• Identify manual processes that may benefit from automation or other improvements and present recommendations to leadership.
• Serve as an Accounts Receivable functional resource for NetSuite, provide feedback on billing workflows, and support system enhancements.

• Respond promptly to internal and external requests related to Accounts Receivable and billing matters.
• Collaborate with Sales, Operations, Implementation, and Finance teams to resolve account issues and improve processes.
• Use sound judgment to determine when an issue should be resolved independently and when escalation is appropriate.

Qualifications

Required Experience

• 2–4 years of professional Accounts Receivable experience, specifically including invoicing, cash application, and collections.
• Experience using NetSuite or a similar ERP platform such as SAP, Oracle, or Dynamics, or demonstrated ability to learn ERP systems quickly.

Required Skills

• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, formula construction, and data analysis.
• Strong analytical skills with the ability to solve problems, make decisions, and identify discrepancies accurately.
• Ability to maintain a high level of accuracy while managing high-volume, detail-oriented Accounts Receivable work.
• Ability to work collaboratively while demonstrating strong individual initiative and effectively navigating ambiguity.
• High level of professionalism and commitment to financial controls and compliance standards.
• Excellent written and verbal communication skills for working across departments and directly with customers.
• Strong organizational and time management skills with the ability to manage multiple complex issues simultaneously.

Preferred Qualifications

• Experience working in multi-entity or multi-currency billing environments.
• Knowledge of international tax regulations, VAT, and U.S./EU billing complexities.
• Experience with Salesforce CRM or a similar system, including purchase order tracking and sign-off workflows.
• Demonstrated success improving processes and identifying opportunities for greater efficiency.
• Examples of independent problem-solving and cross-functional influence.
• Curiosity and interest in learning new systems and financial technology.
• Experience mentoring or helping junior team members develop their skills.
• Hands-on technical experience with NetSuite configuration or ERP system optimization is a plus.
• Experience supporting audit processes or compliance frameworks is a plus.
• Experience in B2B SaaS, software, or renewable energy environments is a plus.
• Familiarity with billing automation platforms or robotic process automation is a plus.

Professional Development

• Develop deeper expertise in the NetSuite Accounts Receivable module and billing automation.
• Build proficiency in multi-entity and multi-currency billing and international tax requirements.
• Apply advanced Excel capabilities to financial analysis and reconciliation.
• Develop a stronger understanding of end-to-end Order-to-Cash processes.
• Gain exposure to financial controls, compliance requirements, and audit processes.
• Develop knowledge of long-sales-cycle operations, contract management, and customer business models within the renewable energy industry.
• Strengthen cross-functional collaboration, independent problem-solving, process improvement, operational thinking, mentoring, and knowledge-sharing capabilities.
• Receive mentorship from senior Accounts Receivable leadership in process optimization and financial strategy.
• Participate in strategic projects and process improvement initiatives with visibility to Finance leadership.