People Operations Manager

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: 5+ years in HR generalist, people operations, or benefits and leave administration

Core Areas: Benefits Administration, Leave Management, Employee Lifecycle Management, HRIS (Rippling), Employee Relations, Multi-State Employment Compliance, Payroll Coordination, HR Workflow Automation

Compensation: $100,000–$130,000 annually

Travel: Occasional work-related travel required

About the Role

This People Operations Manager opportunity focuses on managing the daily HR operations that support employees throughout their employment lifecycle. Reporting to the Head of People Operations, the position oversees benefits administration, employee leave programs, onboarding and offboarding, HR systems, employee records, and people policies. The role combines hands-on operational ownership with process improvement to deliver consistent, compliant, and efficient employee support.

Key responsibilities include administering multi-state leave programs, managing HRIS configuration and automation in Rippling, coordinating benefits and payroll processes, and supporting employee relations and performance management. The position works closely with Finance, IT, business leaders, benefits brokers, insurance carriers, and external counsel while maintaining compliance with federal and state employment requirements across a distributed workforce.

What You'll Do

• Manage employee benefits programs from administration through ongoing maintenance, including medical, dental, vision, disability, life insurance, flexible spending accounts (FSA), health savings accounts (HSA), and 401(k) retirement benefits.
• Serve as the primary operational contact for benefits brokers and insurance carriers, coordinating renewals, plan design discussions, issue resolution, and escalations.
• Lead annual open enrollment, including employee communications, benefits education, HRIS configuration, enrollment processing, and post-enrollment reconciliation.
• Administer employee leaves of absence, including parental leave, medical leave, Family and Medical Leave Act (FMLA), short-term disability, and state paid family and medical leave programs.
• Maintain accurate leave records, reporting, and tracking systems to support workforce planning while protecting confidential employee information.
• Coordinate with Finance on payroll inputs, leave-related compensation adjustments, and benefits reconciliations.

• Manage the complete employee onboarding process, including preboarding checklists, new hire orientation, Form I-9 verification meetings, and E-Verify submissions.
• Coordinate with IT to ensure new employees receive appropriate system access, equipment, and technology resources before their start date.
• Coordinate onboarding activities for employees transitioning into people-management positions.
• Oversee employee offboarding, including separation checklists, exit surveys, state-compliant final pay procedures, benefits transitions, equipment returns, and system access termination.
• Process employee role changes, project assignments, and reporting-line transitions, maintaining accurate HR records and timekeeping assignments while coordinating access updates with IT.
• Maintain employee information across HR systems, including personal details, employment status, addresses, and changes affecting taxation or regulatory compliance.

• Administer the Rippling human resources information system (HRIS), including system configuration, employee data integrity, reporting, and integrations with payroll and timekeeping platforms.
• Design, implement, and maintain automated HRIS workflows that streamline routine people operations and reduce manual administrative tasks.
• Coordinate HRIS implementations, people-system migrations, and system improvements, including vendor management, data validation, launch preparation, and post-implementation stabilization.
• Maintain reliable employee data and system processes to support accurate HR administration, reporting, and compliance.

• Support employee relations processes through issue intake, confidential documentation, written correspondence, and coordination with the Head of People Operations and external legal counsel when appropriate.
• Assist managers with employee performance discussions and performance improvement plans (PIPs), including document templates, consistent recordkeeping, and follow-up tracking.
• Administer operational components of compensation reviews and promotion cycles, including employee documentation, review packets, tracking systems, compensation letters, and HRIS updates.

• Act as the first point of contact for employee questions about benefits, leave, compensation, and HR policies through designated People Operations communication channels.
• Maintain employee policies, internal HR knowledge resources, and policy documentation, identifying outdated, missing, inconsistent, or potentially noncompliant guidance.
• Coordinate mandatory employee compliance training, including anti-harassment and security awareness programs, track completion, and follow up on outstanding requirements.
• Monitor federal and multi-state employment compliance obligations and identify regulatory changes affecting HR policies, procedures, and employment practices.
• Prepare and distribute employee communications covering benefits enrollment deadlines, policy updates, procedural changes, and other people operations information.
• Develop and maintain standard operating procedures (SOPs), templates, checklists, and workflow documentation to promote consistent and sustainable HR processes.
• Identify opportunities to automate repetitive HR administration using available technology, workflow tools, and AI-supported solutions.
• Support consistent employee experiences through accurate information, dependable processes, and fair application of workplace policies.

Qualifications

Required Experience

• At least 5 years of progressive professional experience in HR generalist functions, people operations, or benefits and leave administration.
• Demonstrated responsibility for end-to-end employee benefits administration, including benefits broker coordination, plan renewals, and annual open enrollment.
• Experience independently administering employee leaves across multiple states, including coordination of organizational policies, federal leave requirements, and state paid leave programs.
• Experience supporting employee relations matters, including documentation, employee correspondence, issue intake, and appropriate escalation.
• Hands-on experience administering an HRIS, including system configuration, reporting, automated workflows, and employee data management.
• Experience managing onboarding and offboarding processes, including Form I-9 employment eligibility verification and E-Verify compliance.
• Experience supporting remote employees and distributed teams.

Required Skills

• Working knowledge of federal and multi-state employment laws related to employee leave, workplace accommodations, employment classification, and compensation practices.
• Ability to administer employee benefits, coordinate insurance carriers and brokers, manage enrollment activities, and resolve benefits-related issues.
• Practical knowledge of FMLA, state paid family and medical leave requirements, and the interaction between employer leave policies and applicable regulations.
• Ability to configure and maintain HRIS workflows, produce HR reports, protect employee data integrity, and implement process automation.
• Ability to manage employee lifecycle processes accurately while maintaining appropriate HR records, documentation, and compliance controls.
• Sound professional judgment in handling confidential employee information, balancing transparency, organizational needs, privacy, and legal risk.
• Strong cross-functional collaboration skills when working with managers, business leaders, Finance, IT, and external service providers.
• Excellent organizational skills, attention to detail, and the ability to independently resolve operational issues through completion.
• Strong written and verbal communication skills, including the ability to explain complex or sensitive HR policies clearly to employees.
• Ability to develop new procedures, document previously undefined processes, and operate effectively when established workflows are unavailable.
• Commitment to improving public outcomes through effective government services and an approach aligned with organizational core values.

Preferred Qualifications

• Experience using Rippling or a comparable human resources information system.
• Previous experience in government contracting, consulting, or professional services.
• Experience administering employee benefits and leave programs during organizational growth from approximately 100 to 300 employees.
• Experience implementing leave management platforms, benefits administration systems, or HRIS migrations.
• Experience coordinating mandatory compliance training and tracking completion across distributed employee populations.
• Familiarity with government contractor compliance requirements, including Equal Employment Opportunity (EEO) reporting, affirmative action planning, or Service Contract Act obligations.
• Professional HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP.

Additional Requirements

• All work must be performed within the United States.
• Applicants must be legally authorized to work in the United States both currently and in the future without employer sponsorship.
• Ability to travel occasionally for business purposes.
• Ability to obtain a public trust or security clearance if required for government contracting responsibilities.
• Ability to successfully complete a company background check if required.

Benefits

• Medical, dental, and vision insurance coverage.
• Short-term and long-term disability insurance.
• Life insurance and accidental death and dismemberment (AD&D) coverage.
• Dependent care flexible spending account (FSA), healthcare FSA, and health savings account (HSA).
• 401(k) retirement plan with dollar-for-dollar employer matching up to 10% of salary and no vesting period.
• 20 paid vacation days annually, 11 federal holidays, and flexible sick leave.
• Up to 12 weeks of paid parental leave for eligible employees following birth, adoption, or foster placement.
• Annual professional development allowance of $2,000.
• Annual technology-related purchase allowance of $750.
• Annual $100 allowance for company-branded merchandise.
• Flexible, remote-friendly work environment.
• Opportunities to contribute to technology-enabled public services and meaningful government programs.