Communications Associate

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: Experience creating social media content for an organization, brand, project, or community; specific years of experience not required

Core Areas: Content Creation, Social Media Management, Email Marketing, Copywriting, Media Monitoring, Digital Communications, Community Engagement, Communications Analytics

Compensation: $32.70 per hour.

Schedule: 36 hours per week; most meetings take place between 10:00 AM and 6:00 PM Eastern Time

Travel: Approximately 1–2 in-person or hybrid team gatherings per year, with individual travel circumstances taken into consideration

About the Role

The Communications Associate supports digital communications, content creation, and audience engagement for a national nonprofit organization serving independent artists and creative communities. This position manages member communications, develops social media content, produces email newsletters and campaigns, monitors media coverage, and maintains consistent messaging across digital channels. Responsibilities span the full communications process, from content requests and copywriting through publication, distribution, and performance tracking.

The role combines hands-on experience with Canva, Mailchimp, Zendesk, Notion, Zapier, and Zoom to support accessible communications, community programming, and streamlined workflows. Working within the Communications & Community team and reporting to the Director of Communications, this position engages with members, public audiences, speakers, and internal stakeholders while supporting content quality, operational efficiency, and audience growth.

What You'll Do

Content Creation and Digital Communications (30%)

• Manage recurring member communications covering service updates, closures, opportunities, deadlines, events, and organizational announcements.
• Coordinate the complete content workflow, including request intake, copywriting, review, publication, distribution, and performance tracking.
• Create social media graphics, carousels, short-form video content, and other visual assets using Canva.
• Write engaging social media captions, schedule posts, and monitor comments, direct messages, and account tags.
• Develop and distribute email newsletters, announcements, fundraising campaigns, and leadership communications.
• Manage email layouts, links, A/B testing, and post-send quality checks.
• Write accessible alternative text, image descriptions, and captions that meet digital accessibility standards.
• Recommend content ideas, emerging formats, and relevant social media trends to expand audience reach and strengthen community engagement.

Communications Operations and Reporting (30%)

• Respond to member inquiries through the Communications & Community Zendesk ticket queue, maintaining a consistent organizational voice and escalating complex issues when necessary.
• Lead routine media monitoring by reviewing dashboards for organizational mentions across social media and news outlets.
• Identify noteworthy media coverage, conversations, and emerging issues and communicate relevant findings to the Director of Communications.
• Compile monthly social media, email marketing, and website analytics for board reporting, grant documentation, and communications planning.
• Prepare Board meeting minutes and coordinate the monthly internal staff newsletter.
• Support communications administration, including contractor documentation and operating grant materials.

Community Events and Programming Support (20%)

• Provide technical support for live Zoom events, including participant registration, recordings, breakout rooms, Q&A sessions, and live captions.
• Coordinate event accessibility services, including scheduling American Sign Language (ASL) interpreters and closed-captioning providers.
• Communicate with speakers and support event preparation and delivery.
• Build and maintain Zapier automations for event registration, confirmations, and reminders.
• Promote community events through social media and email communications.
• Respond to participant questions before events and distribute recordings and follow-up materials afterward.
• Assist with community events, campaigns, and expanding in-person programming as needed.

Digital Channel Management and Accessibility (20%)

• Maintain Mailchimp contact lists, Linktree links, social media biographies, and email templates to ensure accuracy, brand consistency, and accessibility.
• Publish guest articles and reposted content to the organizational blog in coordination with the Editorial Specialist.
• Prepare interview transcripts and audio materials for publication and communications use.
• Organize and update Notion workspaces, editorial calendars, content intake forms, and process documentation.
• Regularly audit digital communications channels for broken links, outdated information, inconsistent content, and accessibility issues.
• Correct identified issues and recommend improvements to communications workflows and channel maintenance.

Qualifications

Required Experience

• Experience creating social media content for an organization, brand, project, or community rather than exclusively for personal accounts.
• Practical experience using Canva to develop visual content.
• Experience with Mailchimp or a comparable email marketing platform, or the ability and willingness to learn one quickly.

Required Skills

• Strong copywriting and editing skills, with the ability to transform factual information into clear, engaging, audience-appropriate communications.
• Ability to adapt writing style, tone, and messaging across newsletters, social media, announcements, and other digital channels while maintaining an established organizational voice.
• Comfort creating and using social media content formats, including GIFs, emojis, graphics, and accessible captions.
• Strong organizational skills and the ability to manage multiple recurring assignments, deadlines, content requests, and communications workflows using tools such as Notion.
• Understanding of digital accessibility practices, including alternative text, captions, plain language, and readable visual design.
• Ability to build and use workflow automations with platforms such as Zapier and Notion.
• Confidence troubleshooting virtual event technology, adapting when technical issues occur, and implementing backup solutions.
• Ability to provide patient, thoughtful support through customer service tickets, social media direct messages, and other member-facing communications.
• Sound judgment in identifying requests that require additional attention, escalation, or assistance.
• Attention to detail, curiosity about audience needs, and a willingness to identify opportunities for improving content accessibility and communications processes.
• Ability to work collaboratively, adapt to changing processes, communicate transparently, and contribute to equitable and supportive working relationships.

Preferred Qualifications

• Experience editing short-form video content.
• Familiarity with memes, social media trends, and contemporary digital content formats.
• Experience producing or supporting podcasts.
• Background in arts organizations, creative communities, or fundraising.

Previous experience in the arts or nonprofit sector is not required. Candidates who demonstrate relevant communications skills, strong organization, and a willingness to learn are encouraged to apply.

Benefits

• Employer-contributed medical, dental, and vision insurance.
• Flexible Spending Account (FSA).
• Employer-contributed 401(k) retirement plan.
• Commuter benefits.
• Professional development allowance.
• Ticket and staff donation allowances for artist member projects.
• Internet and cell phone stipend.
• Workplace supplies allowance.
• Unlimited paid vacation days.
• Paid sick leave.
• Paid family and medical leave.
• 36-hour full-time workweek with half-day Fridays.

Application Deadline: November 11, 2026, at 11:59 PM Pacific Time.