Project Manager and Customer Support (Account Executive)

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-time

Experience: 3+ years in project management, including at least 1 year in the blockchain industry

Core Areas: Project Lifecycle Management, Security Consulting Engagements, Project Scheduling & Milestone Tracking, Cross-Functional Coordination, Risk & Scope Management, Client Stakeholder Management, Blockchain Security, Smart Contract Assessments

Compensation: $90,000-$120,000 annually

About the Role

The Project Manager and Customer Support (Account Executive) position focuses on managing the end-to-end delivery of blockchain security consulting engagements. This role oversees project planning, execution, milestone tracking, documentation, and final report delivery while coordinating security engineers, sales teams, and clients to keep multiple engagements on schedule and aligned with project requirements.

The position requires hands-on project management experience, technical familiarity with smart contracts, blockchain security, and penetration testing, and the ability to communicate effectively with technical and nontechnical stakeholders. Responsibilities include managing client expectations, resolving delivery challenges, coordinating security assessments and retests, and supporting consistent project delivery across distributed teams.

What You'll Do

• Manage the complete lifecycle of security consulting projects, from initial kickoff and timeline planning through milestone tracking, final report delivery, and project closure.
• Develop and maintain project timelines, track deliverables, and coordinate outstanding action items to support timely completion of multiple security engagements.
• Coordinate with security engineers, sales representatives, and internal stakeholders to clarify project requirements, align expectations, and facilitate effective handoffs throughout each engagement.
• Identify potential project risks, delivery delays, and scope changes, escalate issues when appropriate, and follow through on resolution to minimize disruption.
• Maintain accurate project documentation, monitor engagement progress, and provide regular status updates to clients and internal teams.
• Serve as the primary client contact throughout project delivery, confirm timelines, manage change requests, and maintain clear communication regarding project status and next steps.
• Lead client kickoff meetings, project discussions, and security report reviews to ensure alignment on engagement objectives, findings, and deliverables.
• Support security engineers during client presentations of assessment findings and remediation recommendations, helping communicate technical information and coordinate next steps.
• Organize follow-up security assessments and retesting activities, coordinating client requests and engineering availability to support engagement completion.
• Contribute to improvements in project delivery workflows and coordination processes based on recurring challenges and engagement outcomes.

Qualifications

Required Experience

• At least 3 years of professional project management experience, including a minimum of 1 year working in the blockchain industry.
• Demonstrated experience managing multiple projects simultaneously, coordinating deliverables, and working across different functional teams.
• Previous experience in client-facing project roles involving stakeholder communication, timeline management, and project coordination.
• Experience collaborating with geographically distributed teams operating across multiple time zones.

Required Skills

• Strong understanding of smart contracts, blockchain security, and penetration testing, with the ability to discuss technical issues with security engineers and clients.
• Ability to coordinate project lifecycles, manage timelines and milestones, track progress, and support delivery of technical security engagements.
• Proficiency in identifying project risks, handling scope changes, escalating delivery issues, and coordinating timely resolutions.
• Ability to organize project documentation, manage outstanding action items, and communicate project status to relevant stakeholders.
• Strong client-facing communication and interpersonal skills, including the ability to facilitate meetings and communicate effectively with technical and nontechnical participants.
• Professional fluency in written and spoken English.

Preferred Qualifications

• Experience in the cybersecurity industry, particularly security consulting, security assessments, or technical assessment delivery.
• Familiarity with the Web3 ecosystem, including major blockchain networks and decentralized finance (DeFi) protocols.
• Experience supporting institutional clients, including financial institutions and enterprise organizations.
• Proficiency in additional languages, such as Mandarin, Spanish, or Portuguese.