Customer Support Specialist I

Remote (United States)

Position Overview

Status: Full-Time

Schedule: Monday – Friday, 40 hours per week, with occasional weekend hours

Compensation: $42,000 – $48,000 per year

About the Role

This role serves as the first point of contact for incoming application support requests, delivering professional and reliable assistance to end users. You will help troubleshoot issues, document service requests, and ensure timely resolution or escalation while maintaining a high standard of customer service.

This is an excellent opportunity for someone who is detail-oriented, technically curious, and comfortable following structured processes in a support environment.

What You’ll Do

• Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional manner
• Provide basic application support and technical assistance to end users
• Gather relevant information to accurately triage and troubleshoot customer issues
• Document, assign, and track service requests using support tools and systems
• Follow established procedures to resolve or escalate issues appropriately
• Guide users step-by-step using documentation or scripts to resolve common issues
• Troubleshoot application, hardware, software, and basic network-related issues
• Maintain a high level of professionalism and customer satisfaction in all interactions
• Participate in team meetings, training sessions, and ongoing learning activities
• Perform additional support-related tasks as assigned

Qualifications

• High school diploma or equivalent
• 1–3+ years of experience in a customer service or support role
• Strong troubleshooting and problem-solving skills
• Ability to follow technical discussions and demonstrate basic technical understanding
• Strong communication and interpersonal skills
• Ability to manage time effectively and stay organized
• Ability to work both independently and within a team environment

Preferred Qualifications

• Associate’s degree in computer science, information systems, or a related field
• Certifications in IT or technical support
• Experience in application or technical support environments
• Background in healthcare, medical billing, or accounting
• Understanding of network, server, and desktop environments

Benefits

Remote Work: Fully remote work environment with flexibility

Health Coverage: Medical, dental, and vision insurance

Retirement: 401(k) with company match

Insurance: Life insurance and short-term/long-term disability coverage

Time Off: Paid time off

Additional Perks: Employee recognition programs and performance-based incentives