Account Support Specialist (B2B)

Remote (United States)

About the Role

This opportunity is for a highly organized, proactive, and detail-oriented Account Support Specialist to support sales and operations in a B2B environment. This role is ideal for someone who enjoys client communication, order management, problem-solving, and keeping complex projects moving smoothly behind the scenes.

The position plays an important part in managing the day-to-day coordination of client accounts, orders, invoicing, logistics, and internal follow-up. The role helps ensure a smooth experience for B2B clients from quote to delivery.

This opportunity supports a design-focused business serving the commercial interiors market across North America, including restaurants, hospitality spaces, workplaces, and other thoughtfully designed environments.

Job Type: Full-Time

Schedule: Candidates should be comfortable working East Coast business hours.

Salary: $44,000-$46,000 per year, based on experience

What You’ll Do

• Serve as a key point of contact for client support and account coordination
• Answer incoming calls and respond to client inquiries in a professional and timely manner
• Process and enter orders accurately for custom and high-end furniture products
• Prepare and manage invoices and related order documentation
• Monitor accounts receivable and accounts payable and assist with account reconciliation
• Coordinate shipping and delivery logistics to help ensure timely fulfillment
• Maintain accurate records of orders, specifications, pricing, and shipping details
• Communicate order updates, estimated delivery timelines, and ship dates to clients
• Follow up on open quotes and pending client needs
• Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track
• Support operational workflows and help identify opportunities for greater efficiency

Qualifications

• 2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management
• Experience working in a B2B company preferred
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple moving pieces and prioritize effectively
• Clear, polished written and verbal communication skills
• Comfortable working independently in a remote environment
• Strong follow-through and a proactive, solution-oriented mindset
• Proficiency with Google Workspace, Excel, and Word
• Experience with QuickBooks or similar invoicing or accounting systems is a plus
• Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus
• Must be authorized to work in the United States and complete an I-9 form for employment eligibility verification

Who You Are

• Highly dependable and responsive
• Calm under pressure and able to juggle competing priorities
• Process-minded, while remaining flexible when things change
• Comfortable communicating with clients, vendors, and internal team members
• Someone who takes ownership and genuinely cares about getting the details right

Benefits and Perks

• Fully remote role
• Company-paid medical benefits
• Generous paid time off
• Monthly bonus incentives
• No nights or weekends
• Opportunity to grow with an entrepreneurial, design-driven organization
• Collaborative culture where contributions are recognized and valued