Senior Client Success Manager

Remote (United States)

Job Overview

A fully remote Senior Client Success Manager opportunity is available for an experienced, strategic, and client-focused professional based in the United States. This full-time role sits within the Client Delivery function and is centered on helping clients achieve advanced adoption of platform solutions, measurable operational value, and long-term partnership success.

This position serves as a senior-level thought partner, product expert, and mentor within the Client Success function. The role supports both clients and internal team members in navigating complex workflows, using data effectively, and improving platform performance. While this position does not include formal people management, it does require strong leadership presence, cross-functional influence, and polished client-facing communication skills.

Compensation

Annual Salary: $120,000 - $130,000 per year

Compensation is expected to fall near the midpoint of the range for the ideal candidate, though final pay will be determined based on experience, skills, and organizational needs.

Employment Type: Full Time

What You’ll Do

• Serve as the strategic advisor for assigned clients, guiding them through deeper product adoption and long-term journey planning.
• Understand client business goals, operational workflows, and compliance requirements in order to support meaningful outcomes aligned with industry standards.
• Lead conversations around performance trends, operational opportunities, and areas where additional platform support can drive greater impact.
• Develop and maintain customized success plans designed to help clients maximize platform value and long-term usage.
• Lead advanced enablement sessions and best practice discussions across core platform tools, analytics solutions, and operational workflows.
• Support clients through change management initiatives, workflow optimization, and continued system utilization.
• Identify adoption risks early and proactively create plans to improve engagement, product usage, and long-term retention.
• Conduct regular executive-level business reviews, usage assessments, and operational health checks.
• Analyze usage data and platform trends to identify opportunities for stronger adoption and workflow refinement.
• Present actionable insights and recommendations that support improved efficiency, compliance, and participant outcomes.
• Represent the client voice internally and help influence product enhancements and roadmap priorities.
• Collaborate closely with Product, Engineering, Implementation, Training, and Support teams to address client needs and maintain clear, coordinated communication.
• Participate in cross-functional initiatives aimed at improving the client experience and strengthening delivery processes.
• Mentor Client Success Managers by sharing best practices, leading internal knowledge sessions, and supporting complex client scenarios.
• Contribute to the onboarding of new team members and the development of scalable client success processes.
• Model excellence in client communication, accountability, ownership, and critical thinking.
• Help create client-facing resources, playbooks, best practice guides, and training materials.
• Identify internal process improvements that increase efficiency and elevate the overall client experience.
• Lead or co-lead internal initiatives that strengthen the broader Client Success organization.

Qualifications

• 5+ years of experience in client success, account management, healthcare operations, or SaaS customer-facing roles.
• Strong understanding of healthcare delivery models, including PACE, value-based care, care coordination, or EMR/EHR workflows.
• Proven ability to manage senior-level client relationships and drive strategic outcomes.
• Excellent communication, facilitation, and relationship-building skills, including the ability to present confidently to leadership teams.
• Ability to interpret data, identify meaningful insights, and translate findings into practical recommendations.
• Experience influencing cross-functional decisions and advocating effectively for client needs.
• Strong organizational skills with the ability to manage multiple complex accounts at the same time.

What This Role Requires

This opportunity is best suited for a senior-level client success professional who combines strategic thinking, executive communication, platform adoption expertise, and strong cross-functional collaboration. Success in this role depends on the ability to guide sophisticated client relationships, improve operational outcomes, and support long-term retention through proactive leadership and structured enablement.