Customer Care Representative

Employment type: Full-time

Pay: ~ $17.31 - $23.08/hour, plus bonus opportunities

Position summary

This remote service role supports day-to-day commercial policy servicing with a strong focus on urgency, accuracy, client care, and long-term relationship building. You will help business clients with policy changes, certificates, billing questions, renewals, and carrier follow-up while keeping documentation organized and up to date.

What you’ll do

• Process policy changes, including endorsements, cancellations, and reinstatements.
• Issue certificates of insurance accurately and on time.
• Respond to client questions related to billing, coverage, and policy servicing.
• Support renewals by gathering exposure data, applications, and loss runs.
• Assist with claims-related questions and help communicate with carriers.
• Maintain accurate policy documentation in the agency management system.
• Work with insurance carriers to complete servicing tasks and follow up on requests.
• Follow internal workflows, procedures, and timelines.
• Provide administrative and service support to account managers and account executives.

What you’ll need

• 1 - 3 years of commercial insurance customer service experience.
• Active Property & Casualty license.
• Basic understanding of commercial insurance coverages and terminology.
• Experience with agency management systems.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks, meet deadlines, and manage multiple requests at once.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.