Customer Service Representative

Remote (United States)

Job Details

Employment Type: Full-Time

Compensation: $15.00 per hour

Work Experience: 1–3 years

State Exceptions: This remote opportunity is not currently available to candidates residing in Connecticut, Washington D.C., Massachusetts, New Jersey, Oregon, or Washington.

About the Role

This opportunity is for a Customer Service Representative in a remote, moderate-to-high volume contact center environment. The role focuses on delivering professional customer support across phone, SMS, email, and chat while handling routine inquiries, completing follow-up documentation, and maintaining a high standard of service in every interaction.

What You’ll Do

• Provide customer service across multiple contact channels, including phone calls, SMS, email, and chat
• Handle routine customer inquiries and requests with courtesy, professionalism, and accuracy
• Manage and initiate a moderate-to-high volume of customer calls each day
• Communicate with job applicants to identify quality opportunities
• Meet established activity targets and key performance indicators, including outbound call goals
• Complete required follow-up documentation after each customer interaction
• Follow a daily schedule to support time-sensitive client needs
• Deliver a positive and professional experience in every interaction
• Maintain quality results by following established standards and guidelines
• Follow privacy and security practices at all times

Qualifications

• High school diploma or GED required
• Ability to multitask while navigating multiple business applications
• Strong reading, writing, and communication skills
• Ability to work from a quiet and secure remote workspace
• Ability to provide a computer and headset for remote work
• 1 year of customer service experience and/or sales experience preferred
• Experience in a fast-paced contact center environment preferred
• University or college degree is a plus

Training

• Fully paid training is provided
• Training includes class discussions, hands-on practice, e-learning modules, and instructor-led guidance