Customer Care Representative

Location: Remote; must reside in FL, GA, LA, MS, OK, TN, or TX

Employment type: Full-time

Pay: $17 - $19/hour

Bonus: Performance bonuses up to $350/month

Schedule: 40 hours per week; set shifts assigned after training; weekend availability required

Work model: Remote, work from home

Role overview

You’ll support customer care operations by handling inbound inquiries, helping customers with loyalty program questions, resolving issues, using internal systems, and delivering professional service in a remote contact center environment.

What you’ll do

• Handle incoming customer inquiries professionally and accurately.
• Manage a high volume of inbound calls.
• Learn and follow client loyalty program guidelines.
• Support customers with loyalty programs, products, services, and account questions.
• Take ownership of customer issues and work toward timely resolutions.
• De-escalate calls when needed.
• Use internal systems, tools, resources, and AI-powered support tools.
• Follow company policies, workflows, and procedures.
• Stay updated on program changes, promotions, and enhancements.
• Escalate unresolved issues according to established procedures.
• Meet key performance goals, including customer satisfaction and call quality.
• Collaborate with team leaders, coaches, and peers.
• Complete continuous learning to build customer care skills.

What you’ll need

• High school diploma from an accredited institution recognized by the U.S. Department of Education, or equivalent.
• Minimum 2 years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to navigate multiple systems at the same time.
• Completion of a 6-week remote training program with full attendance and engagement.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Professional demeanor in all communication.
• Reliable, flexible work style in a dynamic environment.
• Availability for evening and weekend shifts as needed.
• Quiet home office setup with strong high-speed internet or Wi-Fi.