Care Management Coordinator

Location: Remote

Pay: $21.10 – $36.78 per hour

Schedule: Full-time, 40 hours per week

Overview

This remote role offers the opportunity to make a direct impact on the lives of vulnerable populations while collaborating with healthcare providers, care teams, and community organizations

Key responsibilities

• Conduct annual Health Risk Surveys to support individual care plans
• Escalate newly identified health or safety risks to the care manager
• Complete delegated care coordination tasks within required timeframes
• Report quality-of-care concerns to the care manager or associate manager
• Advocate for members’ needs and provide solutions to address care barriers
• Use motivational interviewing to improve member engagement and promote wellness
• Document care coordination per regulatory and company guidelines
• Locate alternative contact methods for unreachable members

Core competencies

• Meet performance metrics and regulatory standards
• Maintain professionalism and strong communication skills
• Work collaboratively with interdisciplinary care teams
• Utilize healthcare technology tools for documentation and care coordination
• Demonstrate strong customer service and engagement skills
• Familiarity with community-based resources

Required qualifications

• 2+ years of experience in behavioral health, social services, or related fields
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams)
• Ability to work from a private, dedicated workspace

Preferred qualifications

• Experience in case management, discharge planning, or managed care
• Associate’s or Bachelor’s degree in behavioral health or human services preferred
• Non-licensed master’s level clinicians are also encouraged to apply

Education

• High School Diploma or equivalent required
• Relevant college education or equivalent experience preferred