Patient Account Specialist

Location: Remote

Pay: $19–$24 per hour

Schedule: Full-time

Overview

The Patient Account Specialist plays a key role in supporting Medicaid redetermination efforts by ensuring timely, accurate, and compassionate outreach to eligible individuals. In this role, you will work directly with pregnant and postpartum Medicaid recipients, guiding them through the redetermination process and helping them submit required documentation.

Key Responsibilities:

Client Outreach & Redetermination Support:

• Initiate outbound calls to individuals eligible for Medicaid redetermination and clearly explain the purpose of the call.
• Guide recipients step by step through the Medicaid redetermination process, answering questions and providing clear instructions.
• Educate recipients on required documentation and assist with gathering and submitting necessary paperwork.
• Identify concerns or issues, resolve them when possible, and escalate complex cases to appropriate teams as needed.

Data Management, Compliance & Documentation:

• Collect accurate information during phone interactions and verify details against existing records to ensure data accuracy.
• Follow Medicaid regulations, policies, and procedures to ensure full compliance throughout the redetermination process.
• Maintain detailed and accurate records of all interactions and document updates related to redetermination status.

This role is ideal for detail-oriented professionals with strong communication skills who are comfortable working remotely and supporting individuals through sensitive healthcare-related processes.