Customer Service Representative

Remote (United States)

Job Details

Employment Type: Full Time

Department: Call Center

Compensation: $22.50 per hour

Position Overview

This Customer Service Representative role focuses on supporting patients through a virtual care platform and helping create a smooth, professional, and positive service experience. The position handles incoming patient questions, maintains account information, assists with scheduling, coordinates with the medical team, and provides guidance to other customer service representatives.

What You'll Do

• Welcome patients with a professional, courteous, and supportive approach while serving as a primary point of contact within the virtual care platform.
• Answer incoming patient calls in a courteous and professional manner.
• Respond to patient questions and concerns and provide appropriate solutions when possible.
• Maintain accurate patient accounts and information.
• Coordinate with the medical team to assist with patient scheduling.
• Serve as a liaison between patients and the patient care team.
• Provide leadership and guidance to other Customer Service Representatives.

Qualifications

• At least 2 years of related professional experience, including experience in a call center, patient coordination, claims, or a similar environment.
• At least 2 years of remote work experience.
• Ability to handle confidential and sensitive information appropriately.
• Strong customer service skills and a professional approach to patient interactions.
• Strong problem-solving and decision-making abilities.
• Computer proficiency and experience with Google Suite are preferred.
• Previous experience working in the medical field is preferred.

Benefits

• Medical, dental, and vision coverage.
• Paid time off, including vacation, sick time, and public holidays.
• Training and development opportunities.

Additional Information

• This is a remote position.
• The role requires professionalism and strong customer service skills when supporting patients throughout their virtual care experience.
• Experience in call center operations, patient coordination, or claims may satisfy the related experience requirement.