System Administrator III- Kiteworks Admin

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: 5+ years of experience or an equivalent combination of education, training, and experience

Core Areas: Systems Administration, Managed File Transfer (MFT), Kiteworks, WS_FTP, Windows Server 2019/2022, Active Directory, Azure Cloud Hosting, Network Protocols

Compensation: $87,191–$144,640 annually

Schedule: Off-hours or weekend availability required for quarterly scheduled updates or upgrades and critical patching.

About the Role

The System Administrator III- Kiteworks Admin is a remote technical administration opportunity focused on managing, securing, maintaining, and troubleshooting enterprise managed file transfer infrastructure. The position serves as a subject matter expert for WS_FTP, Kiteworks, and Box.com environments, supporting reliable data transfers between internal and external systems, server operations, user account administration, access management, performance monitoring, and ongoing infrastructure maintenance.

The role also supports an active 8–12-month migration from WS_FTP and Box.com to Kiteworks. Responsibilities involve Windows Server 2019/2022, Active Directory, Azure cloud hosting, secure file transfer protocols, network connectivity, encryption, and operational troubleshooting. The administrator works with customers, technical teams, and IT management to maintain service continuity, resolve support issues, enforce account management policies, and support audits, system updates, and infrastructure improvements.

What You'll Do

• Administer, maintain, and support internal and external WS_FTP server resources and managed file transfer infrastructure to ensure reliable daily operations.
• Manage Kiteworks, WS_FTP, and Box.com environments, including file transfer processes, account requests, user access, configuration support, and technical troubleshooting.
• Support the ongoing 8–12-month migration from WS_FTP and Box.com to Kiteworks, helping maintain secure and uninterrupted file transfer services throughout the transition.
• Monitor managed file transfer performance, investigate operational failures, and resolve connectivity, server performance, file transmission, and user access issues.
• Administer and troubleshoot file transfer and networking protocols, including FTP, SFTP, TCP/IP, HTTP/HTTPS, and DNS.
• Support systems and infrastructure involving Windows Server 2019/2022, Active Directory, TCP/IP networking, and Azure cloud hosting.
• Work directly with customers to establish, maintain, and enforce file transfer account management and access policies.
• Provide daily operational support for break-fix requests, technical incidents, data calls, audits, and general IT support tickets.
• Investigate server performance degradation, Kiteworks user account setup problems, access restrictions, file transfer failures, and security-related connectivity issues.
• Apply secure file transfer practices, including file encryption, decryption, access controls, and protection of confidential information.
• Use monitoring and analytical tools to evaluate system performance, troubleshoot technical problems, and perform performance tuning through query optimization where applicable.
• Support infrastructure administration activities involving backup and recovery, disaster recovery, technical standards, and established IT methodologies.
• Identify opportunities to improve managed file transfer workflows, automate administrative processes, and increase operational efficiency.
• Stay informed about emerging technologies, technical standards, and best practices in managed file transfer and systems administration.
• Coordinate with customers, technical peers, cross-functional teams, and IT management to prioritize support requests and resolve complex infrastructure issues.
• Participate in scheduled system updates, upgrades, and critical patching activities, including required off-hours or weekend maintenance.
• Manage multiple technical assignments independently and collaboratively while maintaining service quality, attention to detail, and operational continuity.
• Perform additional systems administration and technical support duties as assigned.

Qualifications

Required Experience

• Bachelor's degree and at least 5 years of relevant experience, or an equivalent combination of education, training, and professional experience.
• Proven experience supporting managed file transfer technologies and protocols, including FTP, SFTP, and HTTP/HTTPS.
• Practical knowledge of administering and supporting WS_FTP, Kiteworks, and Box.com environments.
• Experience troubleshooting server operations, network connectivity, technical incidents, and file transfer infrastructure issues.

Required Skills

• Proficiency with Windows Server 2019/2022, Active Directory, TCP/IP networking, and Azure cloud hosting.
• Solid understanding of file transfer and network communication protocols, including SFTP, FTP, TCP/IP, HTTP/HTTPS, and DNS.
• Knowledge of managed file transfer administration, user account provisioning, access management, system monitoring, and ongoing infrastructure support.
• Familiarity with file encryption, decryption, secure file transfer practices, and protection of confidential information.
• Ability to troubleshoot technical issues involving server performance, network connectivity, file transfer processes, account access, and security.
• Knowledge of current technical standards, IT concepts, administrative tools, backup and recovery, disaster recovery, and IT strategies and methodologies.
• Ability to perform performance tuning through query optimization using related monitoring tools.
• Strong analytical, troubleshooting, problem-solving, and decision-making capabilities with close attention to technical detail.
• Ability to identify process optimization and automation opportunities within technical administration workflows.
• Proficiency with Microsoft Office applications and industry-standard computer software.
• Strong communication and collaboration skills when working with customers, technical colleagues, management, affiliated-company personnel, and external business associates.
• Ability to work independently, manage competing priorities, and support multiple projects with minimal supervision.
• Professional judgment, initiative, adaptability, creativity, and a high degree of discretion when handling confidential information.

Education & Eligibility Requirements

• Bachelor's degree and 5 or more years of experience, or an equivalent combination of education, training, and experience.
• Ability to successfully complete required background checks and pre-employment drug screening.
• Possession of identification compliant with the REAL ID Act at the time of hire.
• Ability to obtain a Department of Energy Personal Identity Verification (PIV) badge and maintain required federal access credentials.
• Ability to obtain and maintain a U.S. government security clearance.
• Ability to comply with applicable federal contractor requirements, including federal controlled-substance regulations and required screening procedures.
• Eligibility for an HSPD-12 PIV credential, including successful completion of a federal background investigation and required disclosures concerning illegal drug activities within the preceding year.
• Availability to perform quarterly scheduled maintenance, updates, or upgrades outside standard business hours or on weekends, as well as critical patching when required.
• Ability to perform extended computer and keyboard work, with occasional kneeling, bending, twisting, and reaching above or below shoulder height.
• Adequate visual, communication, and fine motor abilities to perform essential job functions, with reasonable accommodations where applicable.

Preferred Qualifications

• Additional experience troubleshooting FTP technology issues, server performance degradation, Kiteworks account provisioning, access problems, connectivity failures, and file transfer security incidents.
• Additional cloud technology experience.
• Strong analytical capabilities when coordinating technical investigations with IT management and engineering peers.
• Experience using monitoring tools for performance tuning and query optimization.
• Broader familiarity with enterprise IT administrative tools, technical standards, backup and recovery, disaster recovery, and IT methodologies.

Benefits

Eligible employees may receive paid holidays, paid time off, a 401(k) retirement plan with employer matching contributions, dental and vision coverage, health insurance through the Federal Employees Health Benefits (FEHB) program, life insurance, and disability benefits.

This position is subject to federal contractor employment requirements, including E-Verify, applicable security screening, and a zero-tolerance policy concerning cannabis and other federally prohibited controlled substances. A positive pre-employment cannabis screening result is disqualifying under the stated federal contract requirements, regardless of state-level legalization.

Qualified applicants may request reasonable accommodations in accordance with applicable federal and state laws.