Operations Associate

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-time

Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Daylight Time

Education: Bachelor's degree or equivalent work experience

Core Areas: Operations Coordination, Healthcare Provider Onboarding, Hospital Credentialing, Assignment Logistics, Contract Administration, CRM Database Management, Document Management, Client and Provider Support

Compensation: $24-$26 per hour, depending on experience, plus quarterly profit sharing

About the Role

The Operations Associate supports healthcare staffing operations by coordinating provider assignments, managing onboarding documentation, and ensuring that placement logistics run smoothly. This position handles hospital credentialing, contracts, travel and lodging arrangements, assignment tracking, and administrative workflows while delivering responsive support to healthcare providers and client facilities.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a remote environment. Responsibilities include maintaining accurate CRM records, organizing documents, managing phone and email communications, and collaborating with internal departments. Success depends on proactive problem-solving, clear communication, and building trusted relationships with healthcare professionals and healthcare facilities.

What You'll Do

• Coordinate healthcare provider assignments and manage operational logistics to support successful job placements.
• Facilitate hospital credentialing processes for healthcare providers.
• Manage provider onboarding by collecting, reviewing, and organizing relevant information and required documentation.
• Coordinate contracts and maintain organized records associated with provider assignments.
• Arrange and coordinate travel and lodging accommodations for healthcare professionals.
• Manage incoming and outgoing phone calls and email communications with healthcare providers, client facilities, and internal departments.
• Track assignment details and maintain accurate, up-to-date operational information.
• Update and manage records in the customer relationship management (CRM) database.
• Organize, maintain, and manage documents to support efficient administrative workflows.
• Collaborate with internal departments to coordinate assignments, resolve operational issues, and maintain continuity across staffing processes.
• Provide responsive customer service to healthcare providers and client facilities throughout the assignment process.
• Develop and maintain positive professional relationships with healthcare providers and healthcare facilities through reliable communication and consistent follow-through.
• Identify operational challenges, prioritize competing tasks, and develop practical solutions to support successful assignments.

Qualifications

Required Experience

• Experience maintaining regular, accurate, and detailed documentation.
• Demonstrated success in previous professional positions.

Required Skills

• Strong organizational and planning skills with the ability to coordinate multiple tasks and maintain accurate records.
• Excellent attention to detail when handling documentation, assignment information, and administrative processes.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Effective written and verbal communication skills for interacting with healthcare providers, client facilities, and internal colleagues.
• Ability to establish professional relationships, build trust, and deliver high-quality customer service.
• Proactive approach to managing responsibilities, identifying issues, and taking ownership of assigned work.
• Ability to prioritize competing tasks efficiently and maintain productivity in a busy operational environment.
• Strong analytical thinking and creative problem-solving capabilities.
• Flexibility and adaptability when responding to changing priorities and assignment requirements.
• Ability to remain calm and effective under pressure.
• Self-discipline and independent time-management skills to work effectively without direct, in-person supervision.

Education

• Bachelor's degree from an accredited college or university, or equivalent work experience.

Preferred Qualifications

• Previous experience working in the healthcare field.

Benefits

• Health insurance coverage.
• Paid time off (PTO).
• 401(k) retirement plan.
• Quarterly profit-sharing compensation.
• Annual in-person team retreat.