Customer Service Representative

New York (Remote)

Schedule: Full-Time, Monday – Friday, 8:00 AM – 5:00 PM

Compensation: $18.00 per hour

About the Role

This opportunity is for a detail-oriented and service-driven Customer Service Representative who is passionate about helping individuals navigate important benefit-related processes. This role focuses on providing professional, compassionate, and efficient support to customers through phone and email communication. A clear phone presence, strong listening skills, and a commitment to resolving concerns are essential for success.

What You’ll Do

• Interact with customers via telephone and email to provide support and information regarding services
• Collect, verify, and enter customer information accurately into internal systems
• Respond to customer questions and complaints in a professional and timely manner
• Escalate complex issues to specialists or appropriate team members when necessary
• Ensure proper follow-up actions are taken to fully resolve customer concerns
• Maintain accurate records of customer interactions, inquiries, complaints, and resolutions
• Perform additional related administrative duties as assigned

Qualifications

• High school diploma or G.E.D. required; Associate’s degree preferred
• Minimum of two years of telephone-based customer service or call center experience
• Prior experience handling inbound or outbound calls required
• Auto dialer experience highly preferred
• Ability to speak and type simultaneously
• Typing speed of at least 35 words per minute (typing test required)
• Strong reading, writing, and verbal communication skills
• Excellent active listening and problem-solving abilities
• Service-oriented mindset with the ability to resolve customer grievances
• Proficient computer skills and ability to quickly learn new software systems
• Experience with data entry and maintaining accurate digital records
• Bilingual English/Spanish is a plus
• Ability to pass a background check
• Reliable attendance and ability to remain seated for extended periods

Remote Work Requirements

• Must reside in one of the following states: New York, New Jersey, FL, GA, IL, IN, MA, NC, NV, PA, SC, TX, or WV
• Must maintain a quiet, distraction-free home office environment
• Must have a desk, chair, and basic home office setup
• Personal high-speed internet required (Wi-Fi not permitted; must use a wired ethernet connection)
• Minimum internet speed of 100 Mbps download and 20 Mbps upload
• Must remain logged into the work system and available to answer calls during scheduled work hours

Benefits

Comprehensive benefits package includes health, dental, and vision insurance, company-paid life and disability coverage, 401(k) with employer match, paid time off after 90 days of employment, and ten paid company holidays.