Customer Service Representative (Bilingual)

Employment type: Full-time

Pay: $24.00 - $25.00/hour

Position summary

This remote customer service role supports policyholders with quotes, coverage, rates, billing questions, and general policy needs. You will handle calls and chats, process policy changes, and deliver a high level of service while working independently in a collaborative, mission-driven environment.

What you’ll do

• Handle customer calls and chat conversations.
• Answer questions about quotes, coverage, rates, billing issues, and policy reviews.
• Process policy endorsements and billing requests.
• Track and follow up on outstanding items.
• Communicate with team members and escalate issues when needed.
• Support ad hoc projects and additional duties as assigned.

What you’ll need

• Active Property & Casualty license.
• 3+ years of Property & Casualty insurance experience.
• Strong verbal and written communication skills.
• Ability to provide and receive constructive feedback.
• Insurance policy support, rating, or policy lifecycle experience.
• Knowledge of underwriting guidelines is helpful.
• Strong attention to detail and time management skills.
• Ability to work independently in a remote environment.
• Strong computer skills, including Google Suite, Slack, Zendesk, and related tools.
• Weekend and evening availability.