Dispatcher

Remote (United States)

Job Details

Reports To: Senior Manager of Support & Dispatch Operations

Status: Full-Time

Schedule: Must be available to work scheduled shifts, including weekends and holidays, during PST hours.

Pay: $17.00–$23.00 per hour

Overview

The Dispatcher supports day-to-day transportation operations in a fast-paced, high-accountability environment and serves as a primary point of contact for drivers, riders, and customers. This position requires consistent reliability, strong attention to detail, urgency, and the ability to manage multiple time-sensitive issues at the same time.

Dispatchers provide real-time support by phone, text, and chat while continuously monitoring scheduled and active rides. The role requires accurate documentation, quick decision-making, and close attention to operational standards to help ensure rides are completed safely and on time.

What You’ll Do

• Accurately collect, verify, and document ride, driver, and rider information.
• Respond promptly to driver, rider, and customer inquiries by phone, text, and chat.
• Monitor scheduled and active rides to help ensure timely pickups and successful completion.
• Provide real-time support to drivers during trips, including resolving delays, routing issues, cancellations, and service disruptions.
• Quickly identify operational issues, take ownership of the resolution, and follow through until the issue is fully addressed.
• Escalate issues appropriately and promptly in accordance with established procedures.
• Maintain accurate records, notes, and status updates to support continuity across shifts.
• Identify recurring operational issues and contribute ideas and recommendations for process improvement.
• Maintain professionalism, focus, urgency, and consistency while working in a high-volume, fast-moving environment.

Qualifications

• At least 1 year of dispatch experience.
• Proven reliability, strong attendance, and the ability to consistently work assigned shifts.
• Availability to work full-time, including weekends and holidays, during PST hours.
• Strong attention to detail and the ability to manage multiple tasks simultaneously without sacrificing accuracy.
• Clear, concise written and verbal communication skills.
• Ability to remain calm, organized, and effective under pressure.
• Ability to work independently in a remote environment while collaborating effectively with a team.
• Experience with medical terminology is a plus but is not required; training will be provided.

Why Join

• Contribute to a mission focused on making healthcare transportation more humane and accessible.
• Work with a supportive, collaborative team that values curiosity and problem-solving.
• Help shape new processes and contribute to the organization’s continued growth.
• Work in a remote-first culture that emphasizes connection and belonging.
• Make a direct impact on customer success and access to healthcare and transportation services.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance