Client Success Manager

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-Time

Experience: 2+ years

Core Areas: Client Success, Account Management, Implementation, Customer Adoption, Business Reviews, Healthcare Technology, Customer Retention, Cross-Functional Collaboration

Compensation: $80,000–$100,000 per year

About the Role

As a Client Success Manager - Telehealth, you will manage the complete lifecycle of strategic client partnerships, ensuring successful implementation, strong customer adoption, long-term engagement, and measurable business value. This role serves as the primary point of contact for clients while leading account success initiatives, business reviews, and ongoing relationship management.

The position requires experience in customer success, implementation, or account management within a health technology environment. Success in this role depends on using customer analytics, adoption metrics, project management, and cross-functional collaboration to improve retention, identify growth opportunities, and deliver an outstanding client experience.

What You'll Do

• Manage the complete lifecycle of strategic client partnerships to drive customer growth, engagement, and long-term success.
• Lead implementation activities, develop best-practice playbooks, increase patient and provider adoption, and demonstrate measurable client value.
• Serve as the primary point of contact for customer questions, requests, concerns, and escalations.
• Create customer success plans, monitor adoption KPIs, and ensure clients achieve measurable value from the platform.
• Collaborate with Sales, Marketing, Care Navigation, Product, and Engineering teams to deliver a consistent customer experience.
• Prepare and present regular business reviews using data-driven insights while identifying opportunities for continued client growth.

Qualifications

Required Experience

• At least 2 years of experience in Customer Success, Partner Success, Implementation, or Account Management.
• Proven success driving customer adoption and retention within a health technology environment.
• Experience managing multiple customer relationships while coordinating growth initiatives and stakeholder expectations.

Required Skills

• Strong customer success and account management expertise.
• Ability to identify upsell, cross-sell, and account growth opportunities.
• Excellent communication skills with the ability to manage client expectations and complex technical integrations.
• Strong analytical skills with experience using customer analytics, success metrics, reporting, and structured spreadsheets.
• Project management skills with the ability to coordinate multiple priorities and stakeholders.
• Strong organizational skills and a results-oriented mindset.

Benefits

• Fully remote work from anywhere in the United States.
• Flexible work schedule.
• Continuing training and professional education.
• Access to innovative technology and integrated clinical systems.
• Supportive operational and clinical leadership.
• Opportunities to contribute to strategic quality, safety, and process improvement initiatives.