Technical Project Manager, Agentic AI Delivery

New York (Remote)

About the Role

This opportunity is for a Project Manager responsible for leading the implementation of advanced applications in a customer-facing environment. The role involves coordinating end-to-end delivery, working closely with customers, and supporting integration with client systems as part of a full production solution. This position requires a blend of project management expertise, technical understanding, and hands-on contribution within a fast-paced, evolving environment.

Employment Type: Full-Time

Work Eligibility & Location

This is a remote position open to candidates residing in New York, New Jersey, Massachusetts, Georgia, or Texas. The role may also be performed on-site in New York City if preferred.

Compensation:
$110,000 - $130,000 per year (base salary, based on experience)

What You’ll Do

• Coordinate project activities from initial customer kickoff through production go-live and post-launch support
• Serve as the primary point of contact between customers and internal teams
• Participate in discovery processes to capture technical requirements and business objectives
• Identify project risks and define mitigation strategies
• Drive alignment with customers on project plans, scope, and timelines
• Participate in project-specific development efforts, either independently or as part of a team
• Assist in validating complete solutions across development, staging, and production environments
• Monitor deployments and optimize performance based on evolving business needs
• Create and maintain comprehensive documentation for each implementation

Qualifications

• At least 5 years of hands-on project management experience, preferably within financial services
• Experience implementing customer service automation solutions, including AI-based systems
• Working knowledge of regulatory, security, and governance requirements in financial environments
• Strong communication skills with the ability to engage both technical and non-technical stakeholders, including executive leadership
• General knowledge of Java or Python sufficient to build, enhance, or debug tools
• Ability to operate effectively in complex and ambiguous environments
• Willingness to take on diverse responsibilities in a fast-paced setting
• Bachelor’s degree in Computer Science, Engineering, or a related field

Preferred Qualifications

• Experience working with AWS and Azure environments
• Ability to build production-ready scripts or code for data manipulation and API integrations
• Experience with banking platforms such as Candescent, Q2, FIS, or Jack Henry
• Familiarity with voice systems and modern telephony solutions
• Understanding of contact center architecture and operations
• Fluency in conversational Spanish, ideally at a native level

Benefits

A comprehensive benefits package is offered along with opportunities to work in a collaborative environment and gain hands-on experience with advanced technology solutions.

Additional Information

This position does not offer visa sponsorship or relocation assistance. Candidates must be authorized to work in the United States and reside in one of the approved states listed above.