Collections Specialist

Remote (United States)

Job Details

Employment Type: Full Time

Department: Accounting & Finance – Accounting

Hourly Pay: Approximately $24.01 – $31.78 per hour

About the Role

This role supports the collections function within the accounting and finance team, with a focus on outstanding accounts receivable, customer payment issues, cash application, reconciliations, and maintaining an acceptable DSO. The Collections Specialist will manage a large customer portfolio, support accurate financial documentation, assist with month-end tasks, and work closely with billing, sales, and finance leadership to resolve collection-related matters.

What You’ll Do

• Report to the Manager of Collections and support the processing of outstanding accounts receivable while helping maintain an acceptable DSO
• Provide backup support for the collections team as needed, including payment research, monthly account reconciliations, reporting, projects, and collections work
• Act as a team lead for Collections Coordinator roles
• Perform collections outreach for a portfolio of at least $40M while working to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Use sound judgment regarding industry trends, market conditions, and internal processes to determine the right approach for escalating collection issues
• Research and reconcile misapplied or unapplied cash
• Complete assigned month-end tasks accurately and on time
• Take a strategic approach with customers to limit financial exposure and mitigate risk
• Accurately and consistently document all collection efforts in the company’s financial system, including NetSuite
• Perform daily cash application on time and with 100% accuracy
• Review customers’ financial position and creditworthiness using available tools and resources
• Provide backup coverage as needed
• Proactively participate in periodic reviews and updates of existing policies and procedures
• Provide excellent service to customers and internal colleagues
• Work with Billing and Sales teams to resolve customer issues in a timely manner
• Assist with special projects for the Manager or Director as needed

Qualifications

• 2–3 years of relevant work experience
• College degree in Business, Finance, Accounting, or a similar field
• At least 2–3 years of strong working knowledge of cash application and credit card processes
• At least 2–3 years of previous accounts receivable and collections experience
• Strong negotiation and problem-solving skills
• Excellent written and verbal communication skills
• Strong Excel skills
• Thoughtful approach to collaboration, decision-making, and continuous learning
• Commitment to creating inclusive and respectful environments where different voices are valued and supported
• Spanish bilingual skills are a plus, but not required

Additional Information

Candidates do not need to meet every listed qualification to be considered. Relevant skills and experience that may not be fully reflected in a resume can be shared in an optional cover letter.

Benefits and Perks

• Flexible work options
• Flexible work week
• 401(k) or RRSP matching
• Mental health support
• Paid sabbaticals
• Generous parental leave
• Competitive benefits and employee perks