Data Specialist

Remote (United States)

Job Details

Department: Customer Success

Employment Type: Full Time

Compensation: $120,000 - $140,000 per year

About the Role

This Data Specialist position is responsible for the technical data operations that support complex litigation matters throughout the full data lifecycle. The role manages data collection, ingestion, processing, production, validation, and quality control while working closely with Client Services, Product, and Engineering teams.

This opportunity is suited to an experienced eDiscovery professional with hands-on knowledge of the Electronic Discovery Reference Model lifecycle, strong platform expertise, and the judgment to distinguish routine technical issues from problems that may require further investigation.

What You’ll Do

• Manage data operations: Oversee ingestion, processing, and production workflows across active cases, and validate every output before it reaches the client.
• Maintain quality control: Apply consistent and documented quality-control standards across all data outputs, record findings, and resolve issues before they reach clients or Client Services teams.
• Resolve complex data issues: Diagnose and address collection anomalies, processing failures, metadata errors, and disputes involving production formats.
• Advise on data strategy: Help clients structure data workflows, processing specifications, and review protocols to improve efficiency and defensibility.
• Coordinate data handoffs: Receive data from Client Services teams, document chain of custody, and confirm that all requirements have been captured before work begins.
• Manage intake: Oversee incoming work through a dedicated queue and communicate proactively regarding capacity, timelines, and project status.
• Partner with Product and Engineering: Identify recurring data-layer issues, document edge cases, participate in product testing, and provide timely feedback that supports platform improvements.
• Develop documentation: Create and maintain processing guides, quality-control checklists, and workflow standards that can scale as the client base grows.

Qualifications

• At least 3 years of experience in eDiscovery, litigation support, or a data-focused legal role.
• Hands-on experience managing the full Electronic Discovery Reference Model lifecycle, from collection through production, for complex commercial cases involving high data volumes.
• A systematic and well-documented approach to quality control.
• Hands-on proficiency with at least one major eDiscovery platform, such as Relativity, Everlaw, Nuix, or a comparable system.
• Ability to troubleshoot platform and data issues rather than only perform routine system operations.
• Relativity Certified Administrator certification or an equivalent credential is preferred.
• Strong understanding of metadata, file formats, processing parameters, load-file specifications, and data integrity.
• Comfort working with large datasets and technically complex data requests.
• Ability to explain data issues clearly to attorneys and communicate technical root causes effectively to engineers.
• Experience with ticketing systems such as Jira or Linear is a plus.
• Experience collaborating with Product or Engineering teams is a plus.
• Strong ability to learn new software tools and an interest in AI-powered products.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Voluntary insurance options.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Access to employee benefit counselors.
• Fitness class reimbursements.

Professional Growth & Workplace

• Annual learning and professional development budget.
• Career growth opportunities within a rapidly expanding organization.
• A fair and accessible hiring process, with accommodations available during the application or interview process.
• Equal employment opportunity in an inclusive workplace.