People Operations Associate/Manager

Remote (United States)

Job Details

Location: United States

Workplace: Remote

Employment Type: Full-time

Experience: 2-4 years of relevant experience

Core Areas: HR Operations, Employee Lifecycle Management, Onboarding & Offboarding, Benefits Administration, Talent Acquisition Coordination, Performance Management, Employee Relations, HR Compliance & Reporting

Compensation: $55,000-$70,000 annually

Travel: Periodic team gatherings and potential travel opportunities; frequency not specified.

About the Role

The Human Resources Associate supports day-to-day HR operations and employee lifecycle processes, including onboarding, offboarding, personnel records, benefits administration, recruitment coordination, performance management, and employee engagement. This position helps maintain accurate HR systems, consistent people processes, and a positive employee experience across a geographically distributed organization.

Working closely with senior people leadership, hiring managers, employees, and external HR partners, the associate coordinates essential HR programs, responds to routine employee inquiries, maintains employment policies and documentation, and supports HR compliance activities. The role also contributes to professional development initiatives, employee relations, people analytics, and process improvements while escalating complex or sensitive matters to senior leadership.

What You'll Do

• Administer daily HR processes throughout the employee lifecycle, including onboarding, offboarding, employee status changes, personnel records, and benefits administration.
• Maintain accurate employee documentation and coordinate HR-related communications, forms, and process updates.
• Serve as an initial point of contact for employee questions regarding HR policies, benefits, internal procedures, and available resources.
• Identify opportunities to streamline employee lifecycle workflows, improve administrative efficiency, and enhance the employee experience.
• Escalate complex or sensitive employee matters to senior people leadership when appropriate.

• Coordinate recruitment activities with hiring managers and people leadership, including candidate communications, interview scheduling, assessments, reference checks, and hiring documentation.
• Support the annual performance management cycle by coordinating timelines, communications, resources, and employee and manager participation.
• Assist managers and employees with routine questions and administrative needs related to performance management processes.
• Coordinate professional development and employee learning initiatives, including program communications, resource management, participation tracking, and feedback collection.
• Organize learning and development information to help identify opportunities for continuous program improvement.

• Provide first-line administrative support for routine employee relations questions and workplace concerns.
• Document employee relations matters appropriately, maintain confidentiality, and escalate complex issues to senior people leadership.
• Coordinate the annual employee engagement survey, including communications, participation tracking, and feedback management.
• Review engagement data and employee feedback to identify trends and share observations and recommendations.
• Support employee recognition, workplace connection, collaboration, inclusion, and engagement initiatives.

• Maintain employee handbooks, HR policies, forms, templates, and other employee-facing resources.
• Coordinate periodic policy reviews, document updates, employee acknowledgments, and compliance-related administrative activities.
• Communicate with benefits providers, payroll partners, HR service providers, legal advisors, and other external partners to support effective HR operations.
• Help ensure employee records, policies, and administrative practices remain organized, accurate, and aligned with applicable requirements.

• Maintain accurate employee information across HR systems and people operations records.
• Develop and update HR trackers, calendars, dashboards, and administrative tools used to coordinate people processes.
• Prepare routine HR reports, organize employee data, identify trends, and communicate opportunities for operational improvement.
• Support improvements to HR workflows, administrative systems, and process automation.
• Coordinate logistical and operational arrangements for organization-wide retreats, team-building events, and employee initiatives in collaboration with relevant internal teams.

Qualifications

Required Experience

• 2–4 years of experience in human resources, people operations, talent development, program operations, or a related field.
• Experience supporting core employee lifecycle processes such as onboarding, recruitment, performance management, employee engagement, or professional development.
• Demonstrated interest in employee experience, organizational culture, learning and development, or equitable HR practices.

Required Skills

• Ability to coordinate multiple HR processes and administrative workstreams while maintaining accurate records, meeting deadlines, and following through on assigned responsibilities.
• Ability to support employee onboarding, recruitment coordination, performance management, and other people operations activities with consistency and attention to detail.
• Strong organizational and administrative skills, including the ability to manage competing priorities and maintain confidential employee information.
• Ability to organize and analyze HR information, recognize trends, and contribute practical recommendations for improving employee processes and programs.
• Ability to identify workflow inefficiencies, support process improvements, and use technology or automation to improve HR administrative effectiveness.
• Excellent written and verbal communication skills for responding to employee inquiries, coordinating with managers, and communicating HR information clearly.
• Sound judgment, discretion, empathy, and professionalism when handling confidential employee information and sensitive interpersonal matters.
• Ability to build productive working relationships with employees, hiring managers, and senior leadership across a geographically distributed team.
• Adaptability and resourcefulness when navigating changing priorities, ambiguous situations, or processes without established procedures.
• Ability to support learning activities, employee engagement initiatives, and group experiences through clear communication and effective coordination.
• Commitment to diversity, equity, inclusion, and belonging in HR practices, employee experiences, and workplace interactions.
• Interest in educational equity, economic mobility, and expanding access to educational opportunities for underserved students and communities.
• Awareness of systemic barriers affecting students and communities served by Title I schools, together with a commitment to supporting an equitable and inclusive workplace.

Education & Certifications

• Bachelor's degree in Human Resources, Business, Education, Organizational Development, or a related field, or equivalent relevant professional experience.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a 4% employer match, fully vested.
• Professional development support.
• Remote work stipends and equipment.
• Access to coworking spaces.
• Paid sick leave and flexible vacation.